Terms and Conditions

 

Coaching contract

Sessions

      A session may be carried out over the phone or by Zoom at mutually agreed times during the Period. Duration of sessions can vary from 45 – 60 minutes depending on activity and will be agreed to be held across the 6-month period. You must be on time for all Sessions, whether these take place using the telephone or zoom.

Session Times

      You can change times of coaching sessions however you must give me no less than a 24-hour notice time. A coaching session may be deemed to have taken place if less than 24 hours’ notice is given. If you cancel more than three Sessions during the period, then I may terminate this Agreement on notice to you (and the provisions below relating to termination shall apply). If I cancel a Session, then the Session will be rescheduled at an agreed time.  

Payment for Coach

Coaching Fees: The Client agrees to pay the Coach the agreed-upon fees for coaching services. 

Payment Terms: Payment for coaching sessions is due prior to commencement of coaching program. Payment can be made via Faster Payments via online banking. Late payments may incur an additional fee of 5%.

Cancellation and Rescheduling: If the Client needs to cancel or reschedule a session, they must provide at least 24 hours’ notice. Cancellations made with less notice may result in the Client being charged for the session. The Coach will also provide notice of any necessary cancellations or rescheduling, and any pre-paid fees for cancelled sessions will be applied to future sessions or refunded, as per the Client’s preference.

Refund Policy: Refunds for coaching services are only provided under the following circumstances:

i.          The Coach terminates the Agreement, and pre-paid sessions remain unused.

ii.          The Client terminates the Agreement due to reasons outlined in the Termination Clause. Refunds will be calculated on a pro-rata basis for any unused sessions.

Package Expiry: Any purchased coaching packages must be used within 12 months from the commencement date of coaching. Sessions not used within this time frame will expire, and no refunds will be provided for expired sessions.

Additional Costs: Any additional costs, such as materials or travel expenses, will be agreed upon in advance and invoiced separately.

Coaching Methods

You acknowledge that the Coaching Sessions may be personally, emotionally and physically challenging and that there may be occasions on which you will feel emotional challenges – including frustration, annoyance or stress.  You must make all efforts and schedule all Sessions at such times to ensure your peak physical, mental and emotional state and condition necessary for the conduct of the Session and shall (if necessary) take all steps to cancel any Session in the event that you are not well enough to continue.  You will not hold me liable for any loss or cost incurred by you (or any person related to you) in the event of mental, physical, emotional stress or distress (or any other ailment or condition) caused either directly or indirectly in relation to the Coaching Sessions.  You shall indemnify me in the event of any such claim. 

No Warranties Given

I make no representation or warranty to you that any of the Coaching methods or the Sessions will work for your particular circumstances.  You will not hold me responsible for the failure (in whole or part) to achieve any of your goals.

Intellectual Property Rights

You agree that all information provided by me will be entirely confidential.  You have no right to use or reproduce any of the processes, techniques, presentations, precedents and materials used by me in the Coaching activities (“Materials”).  You must not at any time use or reproduce the Materials in any manner, shape or form (except for your own personal use) and shall ensure that none of your servants, agents or any related bodies or corporate contacts use or reproduce the Materials in any manner, shape or form.

You shall indemnify and keep me indemnified in respect of any loss or damage caused or sustained by me in the event of your breach of this paragraph.

Confidential Material

Compliance: Both parties agree to comply with all applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) (EU) 2016/679.

Personal Data: The Coach shall collect, store, and process personal data only for the purposes of providing coaching services. Personal data includes any information relating to an identified or identifiable individual, such as names, contact details, and any other information shared during coaching sessions.

Data Security: The Coach shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including but not limited to encryption, access controls, and secure storage solutions, to protect personal data from unauthorized access, disclosure, alteration, or destruction.

Data Subject Rights: The Client has the right to access, rectify, erase, restrict processing, and object to the processing of their personal data, as well as the right to data portability. The Coach shall facilitate the exercise of these rights in accordance with applicable laws.

Confidentiality: The Coach shall treat all personal data as confidential and shall not disclose it to any third party without the Client’s explicit consent, except where required by law.

Data Retention: The Coach shall retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

Breach Notification: In the event of a data breach that affects the Client’s personal data, the Coach shall notify the Client without undue delay and take appropriate steps to mitigate the breach’s effects and prevent further unauthorized access.

Amendments: This Data Protection Clause may be amended in writing by mutual agreement of the parties to ensure continued compliance with applicable data protection laws and regulations.

 Coach is Independent Contractor

You acknowledge that I have been engaged by you solely as an independent contractor.  I act at all times as an independent contractor and have no authority to bind or represent any other party in any way. You shall not hold any party liable for any act, matter or thing done or to be done by me in the course of the Coaching or the Sessions.

 Termination of Agreement

Termination by the Coach:

I reserve the right to terminate or suspend services if you unreasonably fail to cooperate or communicate, without prejudice to the agreed fees. Additionally, I may terminate this Agreement before the end of the Period on written notice to you under the following conditions:

i.          You fail to perform or observe any of the terms of this Agreement and do not remedy such breach within 5 working days of receiving a notice from me to remedy that failure.

ii.          You fail to perform any term of this Agreement that is incapable of remedy.

iii.          An insolvency event occurs in relation to you (e.g., you become bankrupt or a court order is made regarding your assets).

iv.          Any payment drawn or endorsed by you for the purposes of this Agreement is dishonoured and you fail to honour such payment within 5 working days of receiving a notice from me to do so.

 Termination by the Client:

You may terminate this Agreement if the matters raised in paragraphs (a) and (b) are applicable to me.

Mutual Termination:

Either party may terminate the Agreement by mutual agreement.

Procedure on Termination

If the agreement is terminated prior to the end of the Period, then you must immediately pay me the balance (if any) of the fee for the unexpired period of Coaching, together with any other monies owed by you under this agreement.  Upon termination I shall immediately cease to be liable to you in respect of the Coaching and the Sessions.

 

End‑of‑Life Doula Support Agreement

1. Purpose of This Agreement

Positive Horizons Coaching agrees to provide compassionate, non‑medical End‑of‑Life Doula support to individuals and families within the local area. This support may include emotional guidance, practical assistance, companionship, legacy or meaning‑making activities, and presence during end‑of‑life transitions.

This Agreement outlines the terms under which these services will be provided.

2. Scope of Service

End‑of‑Life Doula support is non‑medical and does not replace clinical, nursing, or emergency care. Services may include:

  • Emotional support for the client and/or family

  • Practical guidance and signposting

  • Legacy work, life review, or meaning‑making

  • Companionship and presence

  • Support during vigil or final days

  • Assistance with communication and planning

  • Holding space for grief, reflection, and transition

All services are delivered in person only within the local area served by Positive Horizons Coaching.

3. Period of Support

Support will be provided as agreed between the parties, either as hourly sessions or as part of a package.

4. Fees and Payment

  • The Client agrees to pay the agreed‑upon fees for End‑of‑Life Doula services provided by Positive Horizons Coaching.

  • Payment is due prior to the commencement of support or as otherwise agreed.

  • Any additional costs (e.g., travel, materials) will be agreed in advance.

5. Cancellations & Rescheduling

End‑of‑life needs can change quickly, and flexibility is essential.

  • If the Client needs to cancel or reschedule, 24 hours’ notice is requested where possible.

  • If Positive Horizons Coaching needs to cancel, the session will be rescheduled at the earliest suitable time.

  • Vigil or final‑days support may require on‑call availability; this will be agreed separately.

6. Nature of the Work

End‑of‑life support can be emotionally challenging. Positive Horizons Coaching provides compassionate presence and guidance but does not offer:

  • Medical care

  • Legal advice

  • Financial advice

  • Crisis intervention

Clients and families agree to seek appropriate professional support where needed.

7. Liability

The Client agrees not to hold Positive Horizons Coaching liable for emotional distress, grief responses, or any outcomes related to the natural end‑of‑life process.

The Client shall indemnify Positive Horizons Coaching in the event of any claim arising from circumstances outside the scope of this role.

8. Confidentiality & Data Protection

Positive Horizons Coaching will treat all personal information as confidential and handle it in accordance with GDPR.

This includes names, contact details, health information, family details, and any sensitive information shared during support.

Information will not be disclosed without consent unless required by law or safeguarding obligations.

9. Intellectual Property

Any materials, processes, or resources provided remain the property of Positive Horizons Coaching and may not be reproduced without permission.

10. Independent Contractor Status

Positive Horizons Coaching acts as an independent contractor and does not represent or act on behalf of any medical, legal, or clinical body.

11. Termination of Agreement

Either party may terminate this Agreement with written notice.

Positive Horizons Coaching reserves the right to terminate services if:

  • There is a breach of this Agreement

  • Safety concerns arise

  • The service required falls outside the scope

Any unused prepaid fees will be refunded on a pro‑rata basis.